HELP
For information on a product or help with an order, please email help@jackrobie.com and we will respond promptly. If you’d like to speak to a human, please call 1-877-899-9199 from 10am to 6pm, Monday through Friday.
Below you’ll find answers to common questions:
- Q:How do I return a shirt?
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Please refer to our Policies page.
- Q:How do I exchange a gift?
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Please refer to our Policies page.
- Q:What is your shipping policy?
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Please refer to our Policies page.
- Q:How do I check the status of my order?
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To check the status of your order, login to your account. To track the shipping status of your package, enter your FedEx tracking number here.
- Q:How do I determine my neck size and sleeve length for a Dress Shirt?
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The easiest way to measure your neck size and sleeve length is to visit your local tailor shop and ask to be measured. Alternatively, you can find your neck and sleeve measurements from existing shirts in your closet, or email us for help.
- Q:Am I a Small, Medium, Large or X-Large in a Sport Shirt?
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Please refer to our size chart here. If you have further questions, email us for help.
Jack Robie dress shirts fit true-to-size, are slightly fitted in the chest and armholes and they taper slightly at the waist. They are cut at a length that allows them to be worn either tucked in or out of your trousers. For more information, please visit our Fit section or email us for help.
Jack Robie sport shirts have a classic fit with a slightly shorter than typical length. They are designed with an average, healthy physique in mind and will accommodate most men. For more information, please visit our Fit section or email us for help.
Jack Robie sport shirts, while technically made for men, happen to look great on women. We suggest that almost all women order a size Small—the fit will vary depending upon height, weight, and bust, but we find that almost all women prefer the Small. For more information, please visit our Fit section or email us for help.
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