Contact

For general and product-related questions: info@jackrobie.com

For order-related questions: help@jackrobie.com

Press inquiries: zach@jackrobie.com

You will always receive a prompt and thoughtful response.

SHIPPING INFO

Orders placed on U.S. business days before 3PM will ship same-day. After 3PM or on weekends/federal holidays orders will be shipped next business day. You will always receive shipping confirmation and tracking info via e-mail.

We offer $7.50 flat rate shipping via UPS Ground to customers in the United States. Orders over $150 qualify for free ground shipping.

East Coast and Midwest customers can expect orders within 1-3 days of the order date. West Coast and Southwest customers can expect orders within 4-5 days of the order date.

Expedited shipping is available for additional fees.

We will ship internationally for rates that vary by country. International customers can expect orders within 5 - 8 days of the order date (again varies by country).

RETURNS/EXCHANGES

We offer free returns and exchanges on all orders. Customers may return or exchange merchandise in good condition within 3 months of the delivery date.

PLEASE NOTE: All requests for returns and exchanges should be sent electronically.

Returns: Please email returns@jackrobie.com to obtain instructions on returning.

Exchanges: Please email exchanges@jackrobie.com to obtain information about exchanging a shirt for another or store credit.